National Compliment Day is a great reminder of the power of positivity in managing people. In this insight, Tony Bertin, one of our expert employment solicitors, shares how taking a constructive and fair approach to performance management can strengthen your team and protect your business.
We all want to feel appreciated for the work we do – but let’s be honest, empty praise doesn’t cut it. Imagine you’re at breakfast: complimenting someone on burnt toast when they know it’s terrible doesn’t help anyone. Instead, focus on something genuine and true, like how great their coffee is.
The same rule applies at work. When recognition is genuine and specific, it has real impact. It shows that you’re paying attention, that you value the effort behind the result, and that your praise is earned. Pair this positivity with constructive feedback where needed, and you’re creating a culture where people feel supported, respected, and motivated to improve.
Appraisals need to be more than just a tick-box exercise. To be fair and effective, make sure you:
When things aren’t going well, dig into the why. Is the employee dealing with a personal issue? Are there problems with their workload or team? Asking the right questions and offering support can turn things around.
Our experience with tribunals has taught us one clear lesson: inconsistent performance management can land employers in hot water. If an employee’s performance dips, you need to understand why. Is it something personal? A clash with management style?
If a dismissal goes to a tribunal, appraisals are often the first thing examined. How did someone go from “outstanding” to “underperforming” in a year? Without clear, honest reviews and proper records, it’s tough to explain – and even tougher to defend.
Tribunals can be stressful and expensive. Solid, consistent performance management saves time, money, and hassle in the long run.
Big changes are coming, and businesses need to be ready. The upcoming removal of the two-year service rule for tribunal claims means every performance decision will be under more scrutiny. With probationary periods becoming more important, now is the time to tighten up your systems.
Here’s what you can do:
By getting these basics right, you’ll not only protect your business but also create a workplace where people feel supported and valued.
Managing performance isn’t easy, but you don’t have to do it alone. With expert advice from our team of
employment solicitors, you’ll feel confident tackling any staffing challenges that come your way.
If you’re looking for practical, no-nonsense employment law advice, get in touch with Tony Bertin, Solicitor, at t.bertin@woodstocklegalservices.co.uk or fill out the form below.